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NURS 8300: Organizational and Systems Leadership for Quality Improvement | Week 4
You can’t manage what you can’t measure.
-Unknown
This statement has become an emblem for health care organizations across the nation and around the world. In order to assess-and ultimately improve-health care quality, providers and other agencies must be able to accurately measure appropriate indicators of quality and safety. This week, you closely examine organizational tools used for measuring quality within a micro context: balanced scorecards and dashboards.
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Learning Objectives
By the end of this week, you will be able to:
- Analyze measurement systems and measurement methods within a micro context
- Evaluate standardized data definitions, external benchmarks, and database comparisons as they relate to an organizational balanced scorecard
NURS 8300 Week 4: Specific Measurements in Health Care essay assignment
Discussion: Measurement Systems and Methods
The process of constructing a balanced scorecard for either financial goal setting or tracking of patient and employee satisfaction can be controversial. For example, a hospital’s financial scorecard provides a snapshot of gathered data for the hospital, but the data may be out of context, which makes it difficult to identify specific problems. It is evident that both scorecards and dashboards have a place in the health care setting; however, will all organizations and accrediting bodies agree on the aspects of implementation, data analysis, and levels of effectiveness?
To prepare:
- Consider the various uses of scorecards and dashboards presented in this week’s Learning Resources and media presentation.
- Reflect on how these measurement systems and measurement methods impact organizational goal setting in the areas of overall performance and financial stability.
- Explore the key indicators involved with scorecards and dashboards as well as the external quality standards to which they are compared.
- Ask yourself: What do the metrics used in the balanced scorecard and dashboard mean to my organization and nursing practice? Has my organization established goals for these metrics and are they currently being met?
By Day 3
Post a cohesive scholarly response that addresses the following:
- Select any setting and describe the extent to which the patient’s experience of care is measured, tracked, and set for improvement goals.
- Evaluate whether goals at your organization are established for these metrics and whether or not they are currently being met.
- Describe some of the provocative issues that have or will emerge. For example, what has been the impact of CAHPS or HCAHPS in the setting described (if applicable).
Read a selection of your colleagues’ responses.
NURS 8300 Week 4: Specific Measurements in Health Care essay assignment
By Day 7
Respond to two of your colleagues in one or more of the following ways:
- Ask a probing question, substantiated with additional background information, evidence, or research.
- Share an insight from having read your colleagues’ postings, synthesizing the information to provide new perspectives.
- Offer and support an alternative perspective, using readings from the classroom or from your own research in the Walden Library.
- Validate an idea with your own experience and additional research.
- Make a suggestion based on additional evidence drawn from readings or after synthesizing multiple postings.
- Expand on your colleagues’ postings by providing additional insights or contrasting perspectives based on readings and evidence.